Service
Sometimes service is in your shop, and sometimes its in the field. Scheduling your customers for in-house service is typical.
With BTM Powersports, you can schedule and dispatch them out into the field as well. Meet your customers where they are and differentiate your business.
Build work estimates and repair orders faster with standard job templates. Identify your biggest service opportunities and see your total sales, margins and parts-per-unit-sold at a glance with reports and on-screen dashboard.
Key Features include:
- Quickly record the important facts about every request for service
- Efficiently handle both your regularly scheduled and your on-demand service requests
- Get the right technician dispatched or assigned to a service order
- Know the current status of each service order and know which ones need special attention
- Quickly record the parts and services used on a service order
- Ensure that a service order is billed accurately and promptly
- Know the service history of each customer and piece of equipment
- Make sure that fees such as travel or zone charges are charged when appropriate
- Eliminate errors by ensuring that contract rates, limits, and coverages are automatically considered on service orders
- Instantly answer your customers’ questions about the status and details of the work being done for them
- Evaluate the work being done by each technician and each location
- Preventative and Scheduled Maintenance with email reminders to clients
- Technician Training tracking and Certification Management and tracking
- Service history stays with the equipment